Due to the nature of our products, we do not accept returns of any kind. Once we pick up your order you will receive an automated email that your order status is "assembling", indicated that we are preparing it for shipment. We reserve the right to charge a restocking fee of £5 or 5%, whichever is greater, if you request that we cancel your order after it has been placed in "assembling". If you have any questions about the proper products to purchase for your needs, first look through our product catalogue and read the descriptions but please do not hesitate to contact us for guidance. There are no refunds for any magical services or products of any kind once they have been shipped or once work has been completed.