Shipping & Returns
Order Process
At AlasheOla Herbs andSpiritual, we utilize a convenient system that allows you to be updated at every step of your order:
when your order has been picked up for Assembly and
when your order has Shipped (including tracking number)
When ordering a you'll be notified when we:
Shipping
These are Signed and tracked services
0-100g = £10.25100-250g = £10.90
250-500g = £14.00
500-750g = £16.50
750-1000g = £18.60
1000-1250g = £19.55
1250-1500g = £20.75
1500-1750g = £21.70
1750-2000g = £22.20
2000-2500g = £25.80
2500-3000g = £29.40
3000-3500g = £41.20
3500-4000g = £43.00
Customers
will be contacted on the cost of items that weigh more than the listed
prices and categories above. Customers will be contacted through email
or text.
We elect Royal Mail (United Kingdom
Posta Services) to ship all of our packages with Priority Mail
International for international packages to U. S A, Canada, Europe,
South Africa And Australia. All of our domestic orders are sent via
First Class (2-3 days) In any case where shipping charges collected are
not enough to cover First Class mail, we may elect to use Second Class
which saves our customers the added cost and inconvenience of having to
pay more postage. Orders are shipped in unmarked boxes for your privacy.
We also employ delivery confirmation notices for your protection.
Typically, shipping takes between 7-14 working days, but please allow 7-35 working days. This is because of the nature of our work (spiritual), some items are special and individualized,this will require extra time for it to be ready. For International orders, Please
Allow 7-20 Business day. Shipping typically takes a week longer than
standard Royal Mail. We ship worldwide with the exception of some
countries in africa. For Bigger Orders Extra Shipping Cost May Be
Incurred. If you know that your location is not secure, please add notes
to your order so that we can request the postal worker collect a
signature rather than risk your package being intercepted. We will also
ship to the shipping address you enter in our store, not to addresses
entered in Checkout/PayPal.
Handling/Processing
We
are a small business and each order is hand-made and individually
packaged. Typically orders received are shipped within 1-2 days but can
take up to a week to process if we are waiting for certain ingredients
to arrive. If it has been more than 7 days and you have not received
notice that your package has shipped, do not hesitate to contact us and
we'll look into it.
Payment
Payments
are processed through PayPal. For the speediest completion of your
order, select a credit card as your payment method. E-Checks will delay
your order until they clear, and banks commonly reject them in
processing. For further information, visit PayPal's site. You do not
need a PayPal account to process payment with a credit card through
PayPal although it is recommended. We do not accept money orders or
personal checks.
Out of Stock Items and Backorders
If for any reason, an item you would like to order is showing out of stock, please feel free to contact us to find out how long it will be before that item is restocked as we may have the item in stock but have not updated our stock on hand in our online store".